Frequenrtly Asked Questions

Northtown Volkswagen - Frequently Asked Questions (FAQ)

We Answer Your Most Popular Questions About Sales, Service, Financing & More!

We understand that the car-buying process can sometimes be confusing.  Especially during these trying times when everything is happening virtually and online, it's certainly been a difficult transition for all of us.  But here at Northtown Volkswagen, our team has come together to help answer your most pressing questions to help you get the information you need when you need it.

To aid your quest in search of a new vehicle in Tonawanda, NY, we've outlined some of our dealership's most popular questions surrounding our new vehicle selection, used inventory, service, parts, finance, and general information.

New Inventory

Can I be alerted about new vehicles in stock?

Click to receive alerts on our new inventory page and we'll notify you when we expect new models to arrive at Northtown Volkswagen.  If you're searching for a particular model, we'll keep an eye out and let you know its available here at our facility in Amherst, NY.

What if I can't find what I am looking for?

Don't stress!  Our inventories are always changing and it can be easy to miss out on the opportunity to capture your perfect car.  But if you can't find what you're looking for, we'll check with our partner dealerships across the area and see if we can find you an affordable offer that meets your budget.

Who can I talk to about buying a new car?

Please call or contact our sales team at Northtown Volkswagen if you're in the market to buy a new car.  Talking with one of our professional sales associates will help you fast track your search for a new car and get the conversation started quickly.

Pre-Owned Inventory

How can I know the vehicle is in good driving condition?

All of our pre-owned vehicles are in good driving condition, and you can tell by looking at the Vehicle History Report.  Before you even step foot inside your favorite model, ask for the CARFAX and inspect the detailed history report to get a snap-shot of its condition.  Then you can proceed to take a test drive and see how it really drives.

What is the difference between pre-owned and certified pre-owned?

A pre-owned, or used, vehicle, is something that's been driven by others near Buffalo, NY.  Certified pre-owned vehicles are also used, but they are hand-selected as being of the highest pre-owned quality.  This comes from passing a rigorous multi-point vehicle inspection.  It's helpful to know that all certified pre-owned vehicles are used, but not all used vehicles are certified pre-owned.

How do I know I am getting the best price?

When you shop at Northtown Volkswagen, you always know you are getting the right price.  We offer competitive rates on top new and certified pre-owned vehicles so that you don't have to search far and wide in Williamsville to find the best deal.


What type of services do you offer?

Our expert Northtown Volkswagen service department offers a variety of advanced automotive services, including:

  • Oil Change
  • Tire Rotation
  • Coolant Flush
  • Brake Repair
  • Battery Inspection
  • Fluids Check
  • Spark Plug Replacement
  • Dent/Scratch/Paint Repair
  • A/C Repair
  • And more!

How can I book an appointment?

Booking a service appointment at Northtown Volkswagen is easy.  All you have to do is go online to our website and click to schedule an appointment.  This can be done using your smartphone while you sit and relax at your house in Buffalo, NY.  Find a time and date that's best for your schedule and click to confirm.


Are there ever any deals on servicing?

Our service deals rotate on a seasonal basis.  If you're in the market for service, there's a chance that we have a current promotion happening now that can potentially help you save.  Click to explore our service specials page and keep up with our perennial offers.


How can I order parts?

If you need to order new parts for your Volkswagen, use the online parts finder tool on our website to locate the parts that you need.  Click to order new OEM parts and have them shipped directly to your home in Amherst, NY, or here to our service center.

What type of parts do you offer?

We exclusively offer genuine OEM replacement parts that ship directly from the manufacturer.  Northtown Volkswagen is a proud VW certified service center that only use genuine parts and accessories.


How can I know if I am pre-approved?

Getting pre-approved is easy and takes little to no time at all here at Northtown Volkswagen.  Our finance team will run a quick credit check and can help you get pre-approved in minutes.

What is the financing process like?

The online auto-financing process is streamlined to bring the convenience of car-shopping right to your doorstep.  This includes stress-free financing, pre-approval, and loan application without ever visiting us in person.

What will a finance application do?

By filling out a financing application, it shows initiative and tells our lenders that you're committed to your new vehicle purchase.  Click to apply for financing online from your home in Buffalo, NY, and get a kickstart on securing your new or used vehicle with just a few clicks.


Where are you located?

Our Northtown Volkswagen facility is located on 1135 Millersport Highway in Amherst, NY.  We're conveniently nestled between I-290 and State Route 324.

How can I get ahold of someone?

You can contact our team by calling or visiting us in person during regular business hours.  If you can't get ahold of some over the phone, be sure to leave a message and try sending us an email.

Why should I buy from Northtown Volkswagen?

We encourage drivers to buy from Northtown Volkswagen because we go the extra mile to care for our customers.  Whether you're in the market for sales, service, financing, or all three, our friendly team always delivers on-time customer service and doesn't stop working until your happy behind the wheel.

Do you accept trade-ins?

Yes, we do accept trade-ins.  If you're looking to get rid of your old car, we'll pay you for it and take it off your hands.  In exchange for your old vehicle, we'll issue you your choice of cash or credit and will help free up space in your driveway.

Contact Us

Please call or contact us online at Northtown Volkswagen to learn more and speak with an associate!  We look forward to meeting you!